Impact On Energy Payment
When a person is living with dementia they may find it difficult to understand bills, read their meters, correspond and communicate with their energy provider, remember passwords or account information. They may also fear being vulnerable or the victim of fraudulent schemes and activities.
Supplier Additional Support Schemes
Suppliers offer additional support schemes, which may assist with providing reassurance to householders with dementia and their carers and extra help with potentially higher energy costs. Here's just some of the support people living with dementia or their carers might want to consider to make things easier...
Priority Services Register
If someone is living with or caring for another person with dementia, extra support can be offered through the Priority Services Register to receive additional help from the energy supplier as well as from the distribution network operator (the company that operates and maintains your electricity supply). This could offer reassurance when there is a loss of supply and additionally when identifying genuine energy supplier callers, e.g. the meter reader. There may also be advantages to accessing a nominee scheme, if someone living with dementia would benefit from having a family member or carer receive their energy bills and statements.
For more information on eligibility and how to apply to the Priority Services Register see our article Focus On: Priority Services Register.