Dementia Awareness


Support information for people living with Dementia

Over 850,000 people are living with dementia in the UK and 225,000 people develop dementia every year – that is one every three minutes.

There are 670,000 carers of people with dementia, supporting and helping those with dementia to live independently for as long as possible. Those living with dementia and their carers may benefit from seeking additional support from advice agencies.

There is support available to help people with dementia live well and stay in their own homes for as long as possible.

Services For People With Dementia & Carers


Over 850,000 people are living with dementia in the UK and 225,000 people develop dementia every year – that is one every three minutes.

There are 670,000 carers of people with dementia, supporting and helping those with dementia to live independently for as long as possible. Those living with dementia and their carers may benefit from seeking additional support from advice agencies.

There is support available to help people with dementia live well and stay in their own homes for as long as possible.

The main sources of information and support are the NHS, social services, private companies, and charities and non-profit organisations. To find the nearest local services, start by contacting the local memory service, social services department, GP, Alzheime's Society or Citizens Advice Bureau.

Family and friends, carers' groups, online forums, your GP, a counsellor or organisations such as Dementia UK or Carers UK can all provide carers with information as well as a place to talk about feelings and challenges. Further information can be found at: www.carersuk.org and www.dementiauk.org

Impact On Energy Payment

When a person is living with dementia they may find it difficult to understand bills, read their meters, correspond and communicate with their energy provider, remember passwords or account information. They may also fear being vulnerable or the victim of fraudulent schemes and activities.

Supplier Additional Support Schemes

Suppliers offer additional support schemes, which may assist with providing reassurance to householders with dementia and their carers and extra help with potentially higher energy costs. Here's just some of the support people living with dementia or their carers might want to consider to make things easier...

Priority Services Register

If someone is living with or caring for another person with dementia, extra support can be offered through the Priority Services Register to receive additional help from the energy supplier as well as from the distribution network operator (the company that operates and maintains your electricity supply). This could offer reassurance when there is a loss of supply and additionally when identifying genuine energy supplier callers, e.g. the meter reader. There may also be advantages to accessing a nominee scheme, if someone living with dementia would benefit from having a family member or carer receive their energy bills and statements.

For more information on eligibility and how to apply to the Priority Services Register see our article Focus On: Priority Services Register.

Warm Home Discount

The Warm Home Discount scheme is a programme that offers financial support with energy costs to low-income vulnerable households through an annual £140 discount on their electricity bills. All of the main energy suppliers are required to participate in the scheme by providing discounts on electricity bills for eligible households and a number of other electricity suppliers participate on a voluntary basis. For more information on eligibility and how to apply for a Warm Home Discount see our article Focus On: Warm Home Discount.

Dementia Awareness In Practice

British Gas Dementia Friends

In January 2016, British Gas embarked on a journey to roll out the Dementia Friends programme across the organisation. They reached out to employees initially, identifying volunteers to become champions and to build and enhance the importance across the organisation in becoming dementia friendly.

20,000 employees have been trained in becoming Dementia Friends. British Gas has also rolled the programme out to train partners and stakeholders maximising the positive impacts.

Training has been carried out in person rather than online, which has allowed British Gas to feel confident in the increased awareness and understanding of their employees.

This is particularly the case with customer advisors and engineers, who may be coming into direct contact with British Gas customers who have or live with someone with Dementia. This is having a continued positive impact on staff and customers alike, including the communities in which they work and live.

Contacts & Information

The National Dementia Helpline (0300 222 1122) is for anyone affected by dementia or worried about their memory. Trained advisers provide information, support, guidance and signposting to other appropriate organisations.

The Helpline is open 9am-5pm Monday-Friday and 10am-4pm Saturday and Sunday. You can also contact the National Dementia Helpline by email at helpline@alzheimers.org.uk

The NHS has produced a guide which is available at www.nhs.uk/conditions/dementia and can be requested in print.

Talking Point online support and discussions forum which is available 24 hours a day, every day of the year at alzheimers.org.uk

The Alzheimer's Society produces a wide range of information for people with dementia, carers, family and friends. You can read this information at alzheimers.org.uk/factsheets and you can request printed copies by emailing publications@alzheimers.org.uk

The Alzheimer's Society has also provided a utility-specific dementia guide which can be downloaded at: Dementia PDF Guide. and further reading here.

Additional Information

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