Who can be put on the Priority Services Register?
You can receive the services available if you:
- Are of pensionable age
- Are disabled or chronically sick
- Have a long-term medical condition
- Have a hearing or visual impairment or additional communication needs
- Are in a vulnerable situation
Classifying A Vulnerable Situation
There are a wide range of circumstances that could be deemed a vulnerable situation when determining PSR eligibility; however, some examples include:
What Difference Can The PSR Make?
The PSR can make a difference to individuals that might require a little further assistance when accessing services. It may also make a difference to those who might struggle to read their meter due to health conditions.
Some additional services offered by the PSR are:
- Accessible documents
- Quarterly meter reading
- Password protection scheme (to safely identify people coming to your property)
- Approved nominee to discuss an account on the individual's behalf
- Meters moved to more accessible areas (if applicable)
- Arrangement to make sure it is safe and practical to have a prepayment meter
- Free annual gas safety check (if applicable)
- Advance notice of power cuts or planned work
- Priority service in an emergency
How can someone be put on the Priority Services Register?
Each energy supplier and Network Operator has their own PSR and the services offered by each can vary slightly. Someone can apply to the energy supplier or Network Operator on the customer’s behalf in order to put them on the PSR.
To be placed on the PSR or to place someone on the PSR, please speak to your energy company by using the contact details listed below. In some instances, there are online application forms that can be completed.