Warm Home Discount


Helping fuel poor and vulnerable households

What is The Warm Home Discount?

The Warm Home Discount is a government scheme that is designed to help fuel poor and vulnerable households in England, Scotland and Wales by giving those eligible a rebate off their electricity bill. It is a rebate that goes against an individual’s electricity bill and is not a discount received direct by a person.

How can this make a difference?

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Keeping the home warm is essential to keeping people healthy during winter and the Warm Home Discount scheme is a good way of ensuring that people can maintain adequate heating during a period where they could get respiratory or cardiovascular problems if their house was cold or damp.

Under the Warm Home Discount scheme, if a person is eligible, they will benefit from a credit of £140 (inclusive of VAT) against their electricity bill in 2017/18.

Paying it this way is designed to directly counteract some of the costs of heating a home during winter and to acknowledge that during this time people will be using more electricity as they will be indoors more.

There are two eligibility groups who can claim the Warm Home Discount.

1 Core Group

An individual will get the discount automatically if they are eligible under the 'Core' group provided:

  • Their electricity supplier participates in the scheme (check the list below)
  • Their name, or their partner's, appears on the bill; and
  • They are in receipt of the Guarantee Credit element of Pension Credit (even if they get Savings Credit too).

Eligibility through this group means there is no need to apply.

2 The Broader Group

If a person is not eligible under the Core Group, they might be eligible under the Broader Group. However, it is important to note that only a limited number of people can be accepted into the Broader Group. Suppliers operate on a 'first come, first served' basis and will close their scheme once their limit has been reached. Most suppliers' schemes are now open, so applying early is essential.

The standard eligibility for this group is set by the regulator, Ofgem, and is shown below.

Income Support or Income-based Jobseeker's Allowance, with any of following:

  • a disability or pensioner premium
  • a child who is disabled
  • Child Tax Credit (CTC) that includes a disability or severe disability element
  • a child under 5 years living with them

Income-related Employment and Support Allowance, which includes a support or work-related component with any of the following:

  • a severe or enhanced disability premium
  • a pensioner premium
  • a child who is disabled or under 5 years living with them
  • CTC that includes a disability or severe disability element

Universal Credit not in work/is in work or is self-employed with any of the following:

  • limited capability for work element (with or without a work-related activity element)
  • the disabled child element
  • a child under 5 years living with them
  • disabled child element, whether employed or not

In work with total household annual income less than or equal to £16,190 (and in receipt of Child Tax Credits or the Universal Credit equivalent) with either:

  • a child aged under 5 years living with them
  • a disabled child living with them with a Child Disability Premium
  • a disabled child claiming Child Tax Credit that includes a disability or severe disability

Broader Group Application

Individuals who think they may be eligible under the Broader Group must apply to their energy supplier each year, usually via an online application on the energy supplier's website. The details of each of the main energy suppliers have been detailed below:

British Gas

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Telephone: 0800 072 8625 (or 0800 294 8604 for prepayment customers)
Text phone: 18001 0800 072 8626
Website: Visit
Online Application: Visit

Co-operative Energy

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Telephone: 0800 954 0693 (Option 6 and then option 1)
Email: whd@cooperativeenergy.coop
Website: Visit
Online Application: Visit

EDF Energy

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Website: Visit
Online Application: Visit

E.ON

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Website: Visit
Online Application: Visit

Npower

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Telephone: 0808 172 6999 or 0330 100 8669
Text Phone: 0800 413 016
Website: Visit
Online Application: Visit

OVO Energy

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Website: Visit
Online Application: Visit

Scottish Power

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Website: Visit
Online Application: Visit

Southern Electric

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Telephone: 0345 071 3953
Email: priority.services@sse.com
Website: Visit

What if my energy supplier isn't shown here?

If your energy company isn't mentioned above, you should contact the customer services number stated on an energy statement and ask the supplier whether they offer the Warm Home Discount. If they do, ask them what the qualifying criteria are and how an application can be made.

If you do not know who your energy supplier is, Ofgem provide the following information:

Who is my electricity supplier?

To find out which electricity utility supplier supplies a property, contact your local electricity distribution company. Use the Energy Networks Association postcode search tool.

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