The national smart meter roll-out is an essential technology upgrade to improve Great Britain's energy infrastructure.
Things to prepare before installation:
- The householder needs to know where their gas and electricity meters are located and check that they're accessible. If it might be difficult to access or locate, they should let the energy supplier know well in advance.
- An agreed time and date for the smart meter installation will be confirmed by the supplier. Installers will never turn up on your doorstep unexpectedly.
- Someone from the household will need to be present during the installation, which will take around two hours, during which time the energy supply will be cut off for a short period.
During installation, the installer will:
- Present valid photo identity when they arrive, including the company name and phone number, as well as their name and photograph.
- Replace traditional meters with smart meters.
- Offer the householder an in-home display, install it and check it works.
- Install the communications hub and connect this with the smart meter and the data communications network.
- Demonstrate how to use the in-home display and answer any questions.
- Offer energy efficiency advice, with written support materials to back up this advice in standard or accessible formats.
- If a gas meter is being fitted, the installer will also perform a visual safety check on any gas appliances as part of the installation.
If the energy supplier hasn't already been in touch about installing a smart meter, householders can contact their energy supplier to make arrangements. The supplier's contact details will be on their gas or electricity bill.
For more information on the smart meter roll-out and answers to frequently asked questions please visit www.smartenergygb.org or if you would like to access materials to help with any smart meter related activity in your locality visit www.smartenergygb.org/materials where you can download and print free resources which can help you engage with people locally.
National Energy Action (NEA), the national fuel poverty and energy efficiency charity is working alongside Energy Action Scotland and Charities Aid Foundation in partnership with Smart Energy GB to deliver their Smart Energy GB in Communities programme, a partnership programme, which forms a part of their consumer engagement campaign.
The programme supports local and regional organisations with understanding the smart meter roll-out and how they can support individuals with overcoming any barriers they may have to engaging with the roll-out or realising the potential benefits. If you would like more information about this programme or how you might be able to get involved visit www.nea.org.uk/smartenergygb.