1. Referral Flowchart

Referral Flowchart Reference

2. Top 10 Tips

Top 10 tips to stay warm and healthy

Improving the energy efficiency of your home is one if the ways in which you can stay warm and healthy, Simply by improving your insulation and making small changes to how you use energy can help you save money on your energy bills is one such measure.

3. Using your central heating system

Using your central heating system

Central heating is designed to keep all or most of the house warm from a single, central point of heat, such as a boiler. Boilers use a variety of fuels such as solid fuel, oil, liquid petroleum gas (LPG) or natural gas to heat water which is carried around the home through pipes. The heat is then emitted into the room, usually through radiators.

4. Home energy checklist

Home energy checklist

This is a list of changes you can make immediately around your home that may help to reduce your gas and electricity bills.

5. Dealing with damp and condensation

Dealing with damp and condensation

During the colder months condensation becomes a major problem in many British homes. It is caused when warm moist air hits a cold surface such as a window or external wall and condenses, running down the cold surface as water droplets.

6. Causes and symptoms of fuel poverty

Causes and symptoms of fuel poverty

There are symptoms to look for to recognise if the household might be struggling with their heating or energy bills this guide will assist you in what to look for.

7. Practical Solutions and help available

Practical Solutions and help available

Householders who own or privately rent their home AND live in a home that is energy inefficient (homes with an F or G efficiency rating) AND receive a means tested benefit may qualify for a free tailored package of improvements that will help to make their home warmer and reduce energy bills.

8. NEA Website

NEA Website

NEA, the UK's leading fuel poverty charity, have their own site which is full of useful information.

9. How to use your Economy 7 tariff

How to use your Economy 7 tariff

Many properties use electric night storage heaters as an alternative to gas central heating. The storage heater uses Economy 7 or Economy 10 tariff and heats up using a less expensive electricity tariff rate (night time) and then gradually releases the heat the following day.

10. How to read your gas bill

How to read your gas bill

This useful guide breaks down each key component of any gas bill busting through the jargon that some may find overwhelming.

11. How to read your gas & electricity meter

How to read your gas & electricity meter

It is important to be able to read your meters to make sure you are giving your energy supplier up-to-date readings which ensures they can provide you with an accurate bill and not one based on estimates.

12. How to read your electricity bill

How to read your electricity bill

This useful guide breaks down each key component of any gas bill busting through the jargon that some may find overwhelming.

13. Referral Toolkit For Frontline Workers

Referral Toolkit For Frontline Workers

Recognising someone who is in fuel poverty may not be as easy as you would think.Many fuel poor households keep their temperatures below the recommended range so energy bills may not always be an accurate way of assessing if they are likely to be in fuel poverty.

14. NEA News Release Liverpool CAP Energy

NEA News Release Liverpool CAP Energy

Councillors Ann O’Byrne and Steve Radford made it a full house when they joined local Liverpool residents to play energy efficiency bingo – a game which incorporates energy saving tips - and learn more about staying warm in their homes.

15. Fuel Debt Advice Bulletin December 2016

Fuel Debt Advice Bulletin December 2016

This edition of the Fuel Debt Advice Bulletin will summarise some of the key topics that could affect or help the provision of fuel debt advice.

16. Fuel Debt Advice Bulletin August 2017

Fuel Debt Advice Bulletin December 2017

This edition of the Fuel Debt Advice Bulletin will summarise some of the key topics that could affect or help the provision of fuel debt advice.

17. Energy Awareness Session Poster Template

Energy Awareness Session Poster Template

An editable poster which can be used for your own energy awareness events.

18. Community Energy Champion Awareness Session Template

Comm, Energy Champion Template

A PowerPoint presentation laying out the ways in which people can help themselves. This is editable and therefore can be changed to include local, relevant information.

19. Community Energy Champion Awareness Certificate

Community Energy Champion Awareness Certificate

Reward and recognise your Energy Champions with personalised certificates for attending your event.

20. AWS Development Process

Affordable Warmth Scheme Development Process

Affordable warmth strategies are designed to meet corporate and community plan objectives in a planned and systematic way.

21. Wattage Game Instructions

Wattage Game Instructions

Developed and reproduced with the permission of Bolton Primary Care Trust and Bolton Council this game was originally designed as a guess the wattage exercise and can still be used that way, but we have also developed a version which shows the cost of each appliance so that participants can make sensible choices around energy efficiency.

22. Quiz Answers

Quiz Answers

Picture quiz answers for the organisers reference.

23. Picture Quiz

Picture Quiz

Saving money is easy with this picture quiz.

24. Picture Quiz Instructions

Picture Quiz Instructions

Making awareness of energy efficiency fun also makes it more memorable. Try this activity with groups, it's a multiple choice quiz so everyone can join in and if you can have a small prize available, even better!

25. Score Card

Score Card

Score Card for the Energy Saver Quiz

26. Energy Saver Quiz

Energy Saver Quiz

Are you an energy saver or energy waster? This quick quiz will get people thinking.

27. Wattage Game (with costs)

Wattage Game (with costs)

How much does is cost to run a washing machine for 90 minutes? This fun game gives you and a community group valuable food for thought. Developed and reproduced with the permission of Bolton Primary Care Trust and  Bolton Council.

28. Wattage Game

Wattage Game

How many Watts do you need to run a washing machine for 90 minutes? This fun game gives you and a community group valuable food for thought. Developed and reproduced with the permission of Bolton Primary Care Trust and Bolton Council.

29. Pre-printed Bingo Cards

Pre-printed Bingo Cards

Complete with 6 number and images these neat little cards will allow you to conduct a quick game of Bingo or several quick games depending on how long you are wanting your session to take.

30. Energy Bingo Intro and Instructions

Energy Bingo Intro and Instructions

Everyone loves a game of bingo and this energy efficiency version gives you the opportunity to provide valuable energy saving tips in a fun environment.

31. Energy Bingo Callers Card 1 to 40

Energy Bingo Callers Card 1 to 40

Ideas for your bingo caller to use whilst running your own Energy Bingo event, each one relates to an energy saving tip!

32. Energy Bingo Callers Card 1 to 20

Energy Bingo Callers Card 1 to 20

Ideas for your bingo caller to use whilst running your own Energy Bingo event, each one relates to an energy saving tip!

33. Blank Bingo Cards

For Energy Bingo games

Blank bingo cards for use with the Energy Bingo games.

34. British Gas Energy Trust

Helping people get back on their feet and remain debt free

An independent Charitable Trust established in 2004. The Trust contributes to the relief of poverty, with a particular focus on fuel poverty. The Trust provides funds to charitable advice agencies based in England, Scotland and Wales for Local Advisors to deliver specialist money and fuel debt advice services in communities.

35. British Gas The Source

Useful tips, helpful information

Useful tips, helpful information and personal stories from British Gas

36. Energy Champions

Spread the word on ways to save energy and money

Energy Champions spread the word on ways to save energy and money

37. Energy Makeover

How school kids helped secure an energy makeover

For Ysgol Hiraddug school in Denbighshire, North Wales, winning a Generation Green makeover courtesy of British Gas saves them money, day in, day out.

38. Affordable Warmth Kit

Affordable Warmth Kit

Designed to meet corporate & community planned objectives in a considered & systematic way.

39. Community Bingo Kit

Community Bingo Kit

Tips and guides for key workers and frontline staff for delivery to residents.

40. Referral Pathway Kit

Example Referral Pathway Kit

Examples of good practice and referral pathway checklists for use with clients.

Suggestions: